Home → Information Technology → Work Remotely [Work from Home] → How to setup your I.T. Account

4.1. How to setup your I.T. Account

How to change your password and setup Citrix

1. Go to https://remote.evergreen.ca and enter the username and password you were given in your welcome package.

2. You will see a message telling you that your password has expired and prompt you to enter a new one. The new password must follow the criteria outlined below:

- Must be at least 10 characters long

- Contains at least 1 uppercase, lowercase, number, and a special character

- Can't contain your first or last name

- Must not be easy to guess (Evergreen123!)

3. Once logged in, you will be given the option to download Citrix Receiver. Follow the instructions outlined in the installer to complete the installation.

4. After Citrx is installed, right click the Citrix icon at the bottom right (Windows) or top right (Mac) and select "Check for updates". This will ensure that Citrix is using the latest version. Note: The Citrix icon for Windows may be hidden in the icon tray (see image below).

5. Go back to https://remote.evergreen.ca and you should be presented with a page containing an icon of a computer monitor. To launch Citrix, click the computer monitor icon and the program should open. If you receive an error message, attempt to open it again as the program sometimes fails to launch on the first attempt. If you continue to get error messages, contact itservices@evergreen.ca and include a screenshot of the error you are receiving.

6. Once Citrix has launched, you will have access to the Q: drive which contains Evergreen's library of documents. To access the Q:, click the folder icon on the bottom toolbar within Citrix.

7. Select This PC from the options listed along the left side. Double click the drive labeled docs or Q:.

8. Once you are done using Citrix, click the windows icon located at the bottom left of your Citrix window. Select the profile picture icon and click Sign out. Exiting out of Citrix using any other method may cause it to close incorrectly and cause errors when you open it again in the future.

 

How to access your email

1. Go to https://www.office.com/ and login with your Evergreen email and password. 

2. Once signed in, select Outlook from the list of apps to open your personal mailbox.