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4.7. How to change your password remotely

The article explains how to change your account password using Citrix or through the VPN (VPN is only available on Evergreen devices).

    Citrix

1. Go to the link https://remote.evergreen.ca
2. Log in using your current username and password.
3. Go to the top right corner and click on the drop-down menu next to your name and select "Change Password" then press continue.
4. In the next window, enter your old password and the new password and press OK.
5. If done correctly, it will say that the password was changed successfully. Please restart the browser after this step.

    VPN

     1. Connect to the VPN by using Cisco AnyConnect or by clicking the Internet icon at the bottom right, selecting "Evergreen VPN" and pressing "Connect". You will be prompted for credentials, these can be found in your documents folder or on your desktop inside a text document labeled "VPN Login/Info".

     2. Once connected, press CTRL + ALT + DELETE and select "Change Password" from the list of options.

     3. Once completed, you should see a screen confirming that your password has been changed.

 

Note: It will take your Outlook 15-20 minutes to sync the changes. During this time you may be logged out or have limited email access.

If you encounter any issues changing your password, please reach out to itservices@evergreen.ca.